Data Privacy Policy
Your privacy is important to us at Mapper Garden Studio
What We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you provide willingly. This includes your full name, company name, email, phone, delivery locations, and any specific floral requirements. We also collect payment details when you place orders, processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery times, and budget needs to tailor our service to your business.
Our website automatically gathers technical information when you browse. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Data
We primarily use your information to fulfill orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also use data to improve our services and overall website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United Kingdom.
Sharing and Disclosure of Your Data
Mapper Garden Studio respects your privacy and does not sell personal data to third parties. We share information only when necessary to deliver our services or when legally required.
We may disclose essential information to trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We handle the protection of your personal data with seriousness and employ suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to protect information during transmission between your browser and our systems.
Limited Access
Access to customer data is granted only to authorized personnel who need it to provide services.
Although we employ strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to shield against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how your personal information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only for as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser preferences. Note that turning off certain cookies may impact how the site functions. For detailed details about our cookie practices, please see our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Mapper Garden Studio and this site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party sites you visit through links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect shifts in our practices, services, or legal obligations. When substantial changes occur, we will modify the "Last Updated" date displayed at the top of this policy.
Please take a moment to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Mapper Garden Studio Privacy Team
5 Rose Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0151
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.